A connected account is a verified account by Stripe. Sodality uses Stripe; a world-renowned payment processor in the background to process and pay out any money to our customers. You can connect your business or organization's bank account with Sodality’s stripe connection. Once verified this connection will be used to payout the money to our customer accounts. Customers must submit the required verification documents to make it connected. Usually, an organization is verified between 2-4 business days.

You need to connect your bank account with Sodality through Stripe to accept and get the payments that you receive through Sodality apps. It is a similar mechanism to Uber Eats or Grubhub, where a restaurant or store must connect their account to receive money in their connected accounts through these platforms.

Once you create a connection between Sodality and Stripe; Stripe will send you money directly into your account (usually every 3-5 business days).

We charge a platform fee of 10% (which also includes almost 4% payment processing fee) to help us maintain and manage our infrastructure and keep improving our platform.

Absolutely. You can pass the fee through to your users. There is the option of enabling this option in customer settings. Once enabled, the system automatically adds this fee on top of the transaction amount for any payment across the platform.

So, when you enable that (and by default, it is enabled), let's say somebody tries to donate you $10 in that case, they will be charged 11 and that extra $1.00 will be coming to Sodality so that you get the $10 completely as is.

Membership plans are like categories you want to put your members in. These plans can be paid plans which you can decide and charge for your members to be in. E.g. You can create a premium plan (or any name of your choice) and ask your members to pay any $ amount to pay and be members of this plan. Once they are in this plan, they will be charged on their card for this fee as per the interval set by you (monthly, quarterly, or yearly). You can then limit and provide special visibility to events, news, and other content as per membership plans. You will be even able to set different membership-level pricing for your events as you desire.

Membership plans allow you as customer to generate revenue by offering subscription plans to your members, with different features and levels of access. This can be Monthly Plan, Yearly plan OR Quarterly plan. You can set your own fee to charge for any of these levels you design for your members. You can even create free plans with 0$ fee. Members for such plans wont be charged anything.

When somebody signs up on the app as a new user there are two ways the system handles it. One is it can be the manual process where as soon as somebody signs up it will send an email to your user and you. Once you get this email, you will have to make them manually and then as a member of a plan of your choice. But if you want them to be automatically assigned a membership plan as soon as you sign up, you can choose automatically. This will automatically assign any new user signups happening on the app to a specific member plan of your choice. You can do this in your settings area. 

Users can still access information like events and other things that are set up as available to all and in public. They must be a member of a membership plan if you want to provide access to privileged and specific information to them.

You will need to access the Mobile Release section in the customer admin. In that section, you will need to provide the required information that our tech team needs to create the releases for you on Apple and Android. Once the apps are created and made live, you will be notified by our team and then you can start marketing and announcing to your users.

You will be able to send a request for a new app build which goes directly to our technical team and then the technical team creates your branded app and then they release it on the App Store. (This will take 2 – 5 working days to get your app live on the app store).

The financial data of your users, including the credit card number, are never stored on our database but directly stored in our payment processor Stripe. Their database and related information is kept highly secured on their servers. None of our internal staff has access to that.

All your user data is tagged in our database to be mapped with you and is kept secure by encrypting to the highest levels of security. No other member or customer has direct access to this data.

It is a white-label application where we are going to give the final built from our side. The legal ownership of the source code is going to be with sodality. We do not provide source code to our customers.

We have created our platform after years of research and talking with industry experts. We have already tried to cover all features you may need to run your engagement platform with Sodality. However, we do acknowledge and welcome any feedback you may have regarding things you may want to see added in future releases. Any such feedback can be provided to our customer success team that will put in product backlog. If the same change or feature is requested by a lot of our customers, we can then plan building it in future releases to all our customers.

Sodality is a white-label mobile app platform for organizations that may have members, like (but not limited to) religious organizations, networking organizations, and nonprofit organizations. These organizations can use sodality to get a free premium mobile app created in their own name and branded with their logo. The app comes pre-built with a ton of features that help you to engage and raise for your organization. More details about the features can be seen here - https://sodality.app/features/

Sodality offers an in-app donation feature that allows users to donate directly within the app using various payment methods such as credit/debit cards, or bank transfers. This would facilitate easy and convenient donations directly through the app interface. We do have a text-based donation facility as well. Sodality also provides the ability to embed a donation button on your website. 

You must buy the donation add-on and connect your bank account with our payment processor to start accepting donations on Sodality.

Yes. We offer ability to accept donations on your website as well as through SMS text messages.

Yes. We offer the ability to accept donations from your registered members through simple short code-based text messages. E.g. DONATE <ORG CODE> <AMOUNT>

Your users may want to get registered as a volunteers so that you can then call them and request them for various events. Sodality provides you with your own database of registered volunteers that you may call as needed.

Anyone who registers in the app to start using the full capabilities of Sodality can become a member of the application. Any unregistered users are non-members and will still have access to basic features and view permissions in the app.